Welcome to Our Magical World
Greetings, witches and wizards! Welcome to Harrypotter Sales Shop (harrypotterthings.com), your premier destination for authentic Harry Potter merchandise and magical collectibles. By accessing our website and making purchases, you agree to these Terms and Conditions, which govern your use of our services.
Important: These terms form a binding agreement between you and Harrypotter Sales Shop. Please read them carefully before placing your order.
1. User Responsibilities & Account Terms
1.1 Eligibility
You must be at least 13 years old to use our website, and at least 18 years old (or have parental consent) to make purchases. By using our site, you confirm you meet these age requirements.
1.2 Accurate Information
You agree to provide accurate, current, and complete information during registration and checkout, including:
- Correct shipping address details
- Valid email address for order communications
- Accurate payment information
1.3 Account Security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
2. Products & Services Description
2.1 Product Availability
We offer a wide range of magical items including:
- Bags, Books, and Stationery
- Butterbeer and Sweets and Treats
- Character merchandise (Harry Potter, Ron Weasley, Dobby)
- Collectibles and Soft Toys
- Cosmetics and Jewelry
- Toys and Games
- Trunks and Create Your Own Trunk services
2.2 Product Descriptions
We strive to provide accurate product descriptions and images. However, slight variations may occur, and colors may appear differently on various screens. If a product doesn’t match its description, you may return it following our return policy.
2.3 Custom Products
“Create Your Own Trunk” items are personalized and made specifically for you. These cannot be returned unless defective, as outlined in our return policy.
3. Ordering & Payment Terms
3.1 Order Process
Placing an order involves the following steps:
- Select items and add to cart
- Proceed to checkout with accurate shipping information
- Review order summary and total cost
- Complete payment through our secure gateway
- Receive order confirmation via email
3.2 Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
3.3 Order Confirmation
Your order is not confirmed until you receive an order confirmation email. We reserve the right to cancel any order before shipping for reasons including:
- Pricing errors
- Product unavailability
- Suspected fraudulent activity
- Restrictions in your delivery location
3.4 Pricing
All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions, supplier costs, or currency fluctuations.
4. Shipping & Delivery
4.1 Processing Time
All orders are processed within 1-2 business days after payment confirmation. During peak seasons (like back-to-Hogwarts or Christmas), processing may take slightly longer.
4.2 Shipping Methods
We offer two shipping options:
- Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
- Free Shipping – For orders over $50 via EMS (15-25 business days after shipping)
4.3 Delivery Areas
We serve witches and wizards globally, with some exceptions in Asia and remote regions where delivery may not be available. International orders may be subject to customs fees, which are the customer’s responsibility.
4.4 Delivery Issues
While we partner with reliable delivery services, we cannot guarantee exact delivery dates. Delays may occur due to weather, customs, or other unforeseen circumstances.
5. Returns, Exchanges & Refunds
5.1 Return Policy
If your magical purchase doesn’t delight you, you have 15 days from the delivery date to request a return or exchange.
5.2 Return Conditions
To be eligible for return, items must:
- Be in original, unused condition with all tags attached
- Include all original packaging and accessories
- Be accompanied by the original order confirmation
- Be returned within 15 days of delivery
5.3 Non-Returnable Items
Certain magical items cannot be returned:
- Butterbeer & Sweets and Treats (consumable items, final sale)
- Opened cosmetic products (hygiene reasons)
- Create Your Own Trunk items (personalized, unless defective)
5.4 Refund Process
Once we receive and inspect your return (3-5 business days), we’ll initiate your refund to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
5.5 Refund Timeline
- Credit card refunds: 5-10 business days after processing
- PayPal refunds: 3-5 business days after processing
6. Intellectual Property
6.1 Website Content
All content on our website, including text, graphics, logos, images, and product descriptions, is the property of Harrypotter Sales Shop or our licensors and is protected by copyright laws.
6.2 Trademarks
Harry Potter characters, names, and related indicia are trademarks of and © Warner Bros. Entertainment Inc. Our use of these properties is under license, and no transfer of intellectual property rights is granted to customers.
6.3 Limited License
You may use our website for personal, non-commercial purposes only. You may not reproduce, distribute, or create derivative works from our content without express written permission.
7. Limitation of Liability
7.1 Product Use
Harrypotter Sales Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, except where prohibited by law.
7.2 Maximum Liability
Our total liability for any claim related to your use of our website or products shall not exceed the purchase price of the products in question.
7.3 Jurisdictional Limitations
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
8. Privacy & Data Protection
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data.
9. Governing Law & Dispute Resolution
These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts of Rutland, Vermont. We encourage you to contact us first at [email protected] to resolve any issues amicably.
10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.
11. Contact Information
For questions about these Terms and Conditions, please contact us:
- Email: [email protected]
- Owl Post: 1832 Hardman Road, Rutland, US 05701
We’ll respond faster than a Golden Snitch!